Sprue Brothers Models - Online Store
HELP DESK / Question 1059
No Category Submit Date
1059 Shipping 10/11/2008

 Question
What is your shipping/handling policies?

 Response From Sprue Brothers Models LLC
Please use our shipping calculator to determine your estimated shipping/handling cost. Just add an item(s) to the shopping cart, and then click on "Determine Shipping & Sales Tax" button in the shopping cart (right side of screen just below the total). Provide your shipping information and the estimated shipping cost will be determined.

We primarily ship via the United States Postal Service (with delivery confirmation, if available) and UPS Ground. Typically, packages weighing up to 2 pounds (and all international packages) are shipped via the United States Postal Service while most all packages weighing over 2 pounds are shipped via UPS Ground (except for AK, HI and PR which will be shipped via the US Postal Service). We do manually review each order to verify that the shipper (and its associated cost) selected by the webstore is the best for your order. If another shipper we feel is a better choice, we will change it unless you specifically request a particular shipper or method.

Delivery Confirmation - USPS Delivery Confirmation is NOT tracking. Typically your package is not scanned until delivery.

International Packages - No "tracking" is available for First Class International or Priority Mail International. We do provide the customs form number for your shipment. It has been reported to us that certain countries may use the Customs Form number like a tracking number.

You can login anytime and track the progress of your order. Additionally, if your package is shipped via UPS Ground, an email with your tracking number will be sent to you within 1 business day.