Find quick answers to your questions below...
Shipping Information/Shipping Policies
A. Shippers/Carriers/Shipping Methods (USA)
B. Shippers/Carriers/Shipping Methods (International)
C. Shipping Cost - USA Lower 48 States
D. Shipping Cost - USA All Other Locations Except Lower 48 States
E. Shipping Cost - Non-USA / International Customers
F. Shipping/Transit Times
G. Hazardous Items
H. Special Delivery Requests
I. Package Responsibility
J. International Packages/Parcels
K. Combining Orders for Shipping
L. Shipping Costs of $0.00 or $0.01
Order Status
Order Processing Time
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
When will my order ship?
Customer Service/Returns
Can a magazine, book, or video (DVD, CD) be returned?
Condition of Merchandise
Returns Due to An Item Defect
Returns Due to Shipping Damage
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
My product is missing parts.
International Orders
Customs Forms
Do you ship to my country?
Condition of Merchandise
Minimum Order
Price/Description Changes
Real Time Inventory
Privacy Policy
Payments, Pricing and Billing
Acceptable Payment Forms
How do I pay for an order with 'Pay with Amazon'?
How do I pay for an order with PayPal?
Money Transfers (Western Union, MoneyGram, etc)
Where to send paper payments (Money Orders, Checks, Cash)?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
Can I come by the warehouse to pickup an order. If yes, how long does it take to process the order?
Can I email you my order?
Can we come shop the warehouse?
Can you check and see if you have [AN ITEM] in your backroom/hidden stock/etc?
Can you please set aside one of [an item] so I can order later?
How can I be notified when an out of stock item is back in stock?
Is what is available for sale actually in stock?
My credit card was declined when I tried to place an order online, can I call in the order for you to accept my credit card?
My order was shipped to the wrong address. Can you assist?
What does the net merchandise total mean when determining shipping discounts?
What is your phone number?
Why does my Tracking Number not show any scans or show any information?
Why does my US Post Office Delivery Confirmation Number not show any scans?
Why is my credit card being declined?