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Customer Service/Returns
Can a magazine, book, or video (DVD, CD) be returned?
  No - magazines, books, and videos (DVD, CD) may not returned. They can only be exchanged for the exact same title if it is defective.
Condition of Merchandise
  Unless specifically noted, we sell only new items received from the various manufacturers, distributors, and suppliers worldwide. Typically a certain percentage of the merchandise received has minor defects (such as blemishes, scratches, dings, scuffs, etc) that are cosmetic only and have no impact on your ability to building the kit or enjoy the reference book/tool, etc.

Thus it is possible an item you order may have minor defects (such as blemishes, scratches, dings, scuffs, etc.) that do not impact your ability to build the kit or enjoy the reference book/tool, etc. The presence of minor defects is not considered a defect. We understand some customers want to buy an item as a collectible; however it is our policy that we do not sell collectibles and we do not represent in any manner that any item purchased from us is in perfect condition with no minor defects. If you desire to purchase an item in “perfect” condition, you should considering another retailer and we do not selectively send items in a certain condition to any certain customer. Our staff pulls “the next one on the stack” for fill an order, and that is the one that is used to fill such order.

Returns
  We will accept the return of any item you are not satisfied with within ten (10) days (25 days for international orders) of the shipping date. Acceptable returns MUST be in new, unused condition, in the original packaging, and inner bags must still be sealed.

For these returns, simply email us (help@spruebrothers.com) for return authorization, and there will be no restocking fee. We are unable to reimburse original or return shipping costs. Return credit for the price paid for the product will be issued as store credit (in the form of an e-Gift Certificate) after the item is received and inspected. When emailing for the return authorization, please be sure to include the Order Number and the reason for the return. If approved, we will reply back with a RMA Number and return address. Be sure to write the RMA Number on the outside of the return package.

We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing us without authorization will be refused unless other prior arrangements were made.

NOTE - Returns can only be made by the original purchaser of the item. Third party returns will not be honored.

Returns Due to An Item Defect
  The instructions on how to handle this type of return will vary, and will be handled on an individual basis. Please email us (help@spruebrothers.com) and let us know about the defect and provide pictures if possible. Be sure to include your Order Number with your email.

Unfortunately, an aftermarket item or a kit is not always perfect as far as fit or accuracy. This is considered to not be a defect. An item is considered defective only if it is a ‘short-shot’ mold, broken inside the box, or has something missing.

Additionally, items may have minor defects (such as blemishes, scratches, dings, scuffs, etc.) that do not impact your ability to build the kit or enjoy the reference book. The presence of minor defects is not considered a defect. We understand some customers want to buy an item as a collectible; however it is our policy that we do not sell collectibles and we do not represent in any manner that any item purchased from us is in perfect condition with no minor defects.

Returns Due to Shipping Damage
  If you receive a package from us with apparent shipping damage, please refuse the delivery. If the delivery has already been made and you find that the merchandise was damaged by the shipper, please call or email us right away with as much information as possible about the damage, and your order number. If UPS or FedEx was the shipper, please also call the shipper (UPS: 1-800-PICK-UPS / FedEx:  1-800-GO-FEDEX) and report the damage.  Save all packing material and paperwork and do not throw anything away. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service (help@spruebrothers.com) for assistance.   Be sure to include your Order Number in your email to customer service.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service (help@spruebrothers.com) for assistance.  Be sure to include your Order Number in your email to customer service.  Also, please list the item(s) missing and describe the condition of the box/package (no damage, damaged, appears to have been opened, etc.).
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service (help@spruebrothers.com) for assistance.