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Shipping Information/Shipping Policies
A. Shippers/Carriers/Shipping Methods (USA)
  We ship via the United States Postal Service (USPS); FedEx, and United Parcel Service (UPS).

Available shippers and shipping methods:
  • US Postal Service – 1st Class Mail Parcel, Priority Mail, Parcel Select, and Media Mail
  • UPS – Ground, SurePost* and Mail Innovations
  • FedEx - OneRate

* The UPS SurePost service provides the convenience of UPS shipping and USPS-delivery to customers' mailboxes. UPS determines if UPS or the USPS completes the final mile of delivery of each shipment. Delivery time is approximately 1 to 2 days longer than regular UPS Ground. SurePost can also deliver to PO Box addresses. The simplest way to think of how SurePost works is that UPS will transport and deliver your package to your local post office (instead of to you directly), then your local post office mail carrier will deliver it to you with your regular daily mail delivery.

B. Shippers/Carriers/Shipping Methods (International)
  We ship via the United States Postal Service (USPS) with delivery confirmation, if available; and UPS Mail Innovations.

Available shippers and shipping methods:
  • US Postal Service – 1st Class Mail Parcel International, Priority Mail International, Express Mail International
  • UPS Mail Innovations – International Economy*

* Economy International shipping is a low cost international shipping method provided by UPS Mail Innovations for small packages weighing up to 4.4 pounds to certain countries. Transit times may vary and can range anywhere from 2 to 4+ weeks. Limited tracking is available. Packages shipping this method may not ship daily, but will ship at least every other day, depending on the number of packages awaiting shipment via this method. This method is currently offered to: Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Great Britain, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland.

Essentially, how this method works is that UPS transports the package to the closest US Postal Service international dispatch center, then the package is transferred to the US Postal Service who then transports the package to the final destination country. Then the normal mail service in your country that delivers postal service packages will deliver your package.

C. Shipping Cost - USA Lower 48 States
  Three (3) options are available which are: Small Parcel, Flat Rate Standard, and Flat Rate Expedited.

  • Small Parcel – For orders containing small lightweight items with a total weight of no more than 15 ounces.
    • The cost is dynamic (based on the weight). Please use our shipping calculator to determine the cost. Just add an item(s) to the shopping cart, and then click on the Shopping Cart symbol (located at the top right side of the webpage).
    • Orders shipped this method will transit via the US Postal Service [via either 1st Class Mail Parcel, or Media Mail (if the order qualifies)], or UPS Mail Innovations.
    • Transit time is NOT guaranteed, and can range between 1 to 7 business days [2 to 15 business days for Media Mail].
    • Checkout will offer this method only if the system estimates that the total shipping weight of the order is no more than 15 ounces.
    • This shipping method cannot be used if your order contains any items considered hazardous (see Hazardous Items section for more information).

  • Flat Rate Standard
    • $8.99 for orders totaling (excluding shipping cost) up to $100.00
    • $6.99 for orders totaling (excluding shipping cost) between $100.01 and $200.00
    • Free shipping for orders totaling (excluding shipping cost) over $200.00
• Orders shipped this method could transit via the US Postal Service (1st Class Mail Parcel, Priority Mail, Parcel Select, Media Mail), FedEx (OneRate), or UPS (Ground, SurePost*) at our sole determination.
• Transit time is NOT guaranteed, and can range from 1 to 15 business days (though in most cases it is not expected to exceed 7 business days).

  • Flat Rate Expedited
    • $14.99 for orders totaling (excluding shipping cost) up to $100.00
    • $8.99 for orders totaling (excluding shipping cost) between $100.01 and $200.00
    • $4.99 for orders totaling (excluding shipping cost) over $200.00
• Orders shipped this method will transit via UPS Ground (the most reliable reasonable cost shipping method available), or FedEx.
• Transit time will range from 1 to 4 business days.
• This method cannot be used for a PO Box address. In the event this method is selected for a PO Box shipping address, your order will be handled the same as Flat Rate Standard.

* The UPS SurePost service provides the convenience of UPS shipping and USPS-delivery to customers' mailboxes. UPS determines if UPS or the USPS completes the final mile of delivery of each shipment. Delivery time is approximately 1 to 2 days longer than regular UPS Ground. SurePost can also deliver to PO Box addresses. The simplest way to think of how SurePost works is that UPS will transport and deliver your package to your local post office (instead of to you directly), then your local post office mail carrier will deliver it to you with your regular daily mail delivery.
D. Shipping Cost - USA All Other Locations Except Lower 48 States
  The cost is dynamic (based on the weight and service level desired). Please use our shipping calculator to determine your estimated shipping/handling cost. Just add an item(s) to the shopping cart, and then click on the Shopping Cart symbol (located at the top right side of the webpage). Provide your shipping information and the different shipping options along with the estimated shipping cost will be displayed. Our system obtains real time rate estimates directly from the US Postal Service. We do manually review each order to verify that the shipping cost is correct. If the shipping calculator is more than $1 too high, we will adjust it down to the correct amount. If the shipping calculator estimated shipping cost is more than $1 too low, we will contact you to advise what the final shipping cost is and obtain an approval of the new cost prior to shipping your order. We charge a shipping cost of actual cost plus $1.

If your order contains any items considered hazardous (see Hazardous Items section for more information), then the only valid shipping method is Parcel Select. If you place an order with an item(s) that is considered hazardous for air shipping, the shipping method for that order will be changed automatically to Parcel Select. Any additional cost (if any) will need to be collected before the order ships.
E. Shipping Cost - Non-USA / International Customers
  International shipping options are offered via the US Postal Service, or our International Economy service (see Shippers/Carriers/Shipping Methods section for more information about this method) .

The cost is dynamic (based on the weight and service level desired). Please use our shipping calculator to determine your estimated shipping/handling cost. Just add an item(s) to the shopping cart, and then click on the Shopping Cart symbol (located at the top right side of the webpage). Provide your shipping information and the different shipping options along with the estimated shipping cost will be displayed.

Our system obtains real time rate estimates directly from the US Postal Service. We do manually review each order to verify that the shipping cost is correct. If the shipping calculator is more than $1 too high, we will adjust it down to the correct amount. If the shipping calculator estimated shipping cost is more than $1 too low, we will contact you to advise what the final shipping cost is and obtain an approval of the new cost prior to shipping your order. We charge a shipping cost of actual cost plus $2.00 for international addresses.
F. Shipping/Transit Times
  Shipping time estimates may be obtained from each shipping company’s website (USPS: www.usps.com; UPS: www.ups.com; We ship from US Zip Code: 64068.

Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail. And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter). Please expect the actual delivery date could be later than what is stated by the USPS.

G. Hazardous Items
 

Certain items (such as certain paints and glues) are considered hazardous for shipping and can only be shipped via a ground method. These items are clearly noted.

  • US Customers - If a hazardous item is in your shopping cart, the entire order can only be shipped via a ground shipping method (UPS Ground, UPS SurePost or USPS Parcel Post). If you place an order with an item(s) that is considered hazardous for air shipping, the shipping method for that order will be switched automatically to the least expensive ground shipping method available. In the event you select a shipping method that cannot be used for hazardous items, you will be contacted to pay the additional cost of the shipping method that can be used prior to shipping.
  • Non-US/International Customers – We cannot ship any hazardous items to you because there is no method to ship you a hazardous item at a reasonable cost (the US post office discontinued surface mail service in 2007).
H. Special Delivery Requests
  Special delivery request such as, but not limited to: delivery time (such as “only delivery in the AM”), delivery location (such as “leave on front porch” or “leave with neighbor”, etc), can be made however we have no way to direct or require a delivery driver to comply. Delivery drivers handle all packages within the policies and procedures of their company (UPS/USPS//etc). Sprue Brothers Models LLC does not accept any responsibility for any requests of a delivery company/driver that such driver/company does not comply with.
I. Package Responsibility
  Please note that once the shipping carrier has received the package from us, we have no control over it (no different than if you were to ship a package). Thus, Sprue Brothers Models LLC cannot take responsibility for any packages once the shipping carrier takes it from our possession. However, if insurance is available, we will make all efforts to assist with any claims you have with the shipping carrier should there be an issue with the shipping carrier (loss or damage).
J. International Packages/Parcels
  No true "tracking" is available for Air Mail, First Class International or Priority Mail International. We do provide the customs form number for your shipment as it has been reported to us that certain countries may use the Customs Form number like a tracking number. If you need tracking for an international shipment, you would need to select Express Mail International (EMS) service.

The shipping cost does not include any customs fees, duties, taxes OR any additional charges incurred with your local post office or government. These are charged by your local customs office/government and we have no control over if they will charge you or how much they will charge you. Please contact your local customs office more information.

Please do not ask us to provide false information on customs forms. We do not falsify invoices, customs forms or shipping labels. The customer is responsible for any applicable custom fees, duties or taxes. Any questions regarding those fees, duties or taxes should be directed to your local authorities. Refused packages will affect return credit.

K. Combining Orders for Shipping
  The only way to guarantee all the items you order are shipped together is to place them on the same order.

We will try to combine multiple orders shipping to the same address if the prior order has not already been packed. We usually catch most orders that can be combined on our own. To help increase the chance of your orders being combined, please include a note in the checkout comments of the additional order(s) to remind us to combine with the prior order(s). Also, you can send us an email (help@spruebrothers.com) to point out to us your multiple orders. We do not guarantee we can do it, but we will try.

Note - We can have multiple times a day where a shipper will come and pick up our outgoing packages, thus there is no times that can be specified for an order to placed and be able to be combined with a prior order.

Be sure to let us know immediately if you have multiple orders. We can be very quick in packing and shipping orders (the record is 3 minutes from order being placed to order being shipped). Once an order is packed, it will not be able to be combined.

L. Shipping Costs of $0.00 or $0.01
  When placing an order and a shipping cost of $0.00 or $0.01 is shown by the shopping cart (and the shipping method not indicate it is for free shipping), this means the system was unable calculate the shipping cost.  In this event, we will contact you with the shipping cost for your approval prior to shipping your order.  NOTE - we can only do this if the order is actually placed (please complete checkout fully) otherwise your order is not recorded by our system and there is no way we would know to provide you a shipping cost.